Keep'em vs Userpilot
Userpilot guides clicks. Keep'em answers questions.
Userpilot overlays tooltips and tours inside your product. Keep'em adds AI chat to your videos so viewers learn from your content and get questions answered — before they ever open your app.
Different parts of the onboarding funnel.
Userpilot guides users inside your product with UI overlays. Keep'em educates users before or alongside product use with interactive video. They solve different problems.
Userpilot: In-App Guidance
Tooltips appearing on specific buttons. Checklists tracking feature adoption. Modals triggered by user segments. Userpilot is great at guiding users through your existing UI — but it needs a UI to guide through.
Keep'em: Video-First Education
Product overviews, feature deep-dives, integration guides — video content where viewers ask questions and AI answers from your docs. Keep'em handles the 'watch and learn' phase that happens before or alongside in-app guidance.
Feature comparison.
| Feature | Userpilot | Keep'em |
|---|---|---|
| Interactive video with AI chat | ||
| AI chat trained on your content | ||
| Human escalation with context | ||
| Video hosting (HD/4K) | ||
| Knowledge base (docs + URLs) | ||
| Drop-off analytics | ||
| Chat analytics & question insights | ||
| Embeddable widget | Full player + AI chat | |
| In-app tooltips & product tours | ||
| Checklists | ||
| User segmentation | Viewer behaviour analytics | |
| Feature adoption tracking | ||
| Custom domains | Higher tier | Included (Growth+) |
| Pricing model | Per MAU | Flat + Stream Units |
Interactive video with AI chat
Userpilot
No
Keep'em
Yes
AI chat trained on your content
Userpilot
No
Keep'em
Yes
Human escalation with context
Userpilot
No
Keep'em
Yes
Video hosting (HD/4K)
Userpilot
No
Keep'em
Yes
Knowledge base (docs + URLs)
Userpilot
No
Keep'em
Yes
Drop-off analytics
Userpilot
No
Keep'em
Yes
Chat analytics & question insights
Userpilot
No
Keep'em
Yes
Embeddable widget
Userpilot
No
Keep'em
Full player + AI chat
In-app tooltips & product tours
Userpilot
Yes
Keep'em
No
Checklists
Userpilot
Yes
Keep'em
No
User segmentation
Userpilot
Yes
Keep'em
Viewer behaviour analytics
Feature adoption tracking
Userpilot
Yes
Keep'em
No
Custom domains
Userpilot
Higher tier
Keep'em
Included (Growth+)
Pricing model
Userpilot
Per MAU
Keep'em
Flat + Stream Units
$299/mo for tooltips vs $99/mo for interactive video with AI.
Userpilot starts at $299/mo for 2,000 MAUs and scales with your user base. If you have 10,000 users, you're paying significantly more — regardless of how many actually need onboarding.
Keep'em Growth at $99/mo charges based on actual viewer traffic (Stream Units), not total user count. If you have 10,000 users but only 500 watch onboarding videos in a month, you pay for 500.
Different tools, different models — but if video-based onboarding is part of your strategy, Keep'em is a fraction of the cost.
| Userpilot Starter | Starter | Growth | |
|---|---|---|---|
| Monthly price | $299/mo | $49/mo | $99/mo |
| Pricing model | Per MAU (2,000) | Flat | Flat |
| AI chat | No | 500 msgs | 2,000 msgs |
| Video hosting | No | HD | 4K |
| Human escalation | No | Email, Slack, Webhook | |
| Knowledge base | No | Yes | Yes |
| Drop-off analytics | No | Yes | Yes |
| Custom domains | Higher tier | No | Included |
| Team seats | Based on plan | 2 | 5 |
Userpilot Starter
$299/mo
- Pricing model
- Per MAU (2,000)
- AI chat
- No
- Video hosting
- No
- Human escalation
- No
- Knowledge base
- No
- Drop-off analytics
- No
- Custom domains
- Higher tier
- Team seats
- Based on plan
Keep'em Starter
$49/mo
- Pricing model
- Flat
- AI chat
- 500 msgs
- Video hosting
- HD
- Human escalation
- Knowledge base
- Yes
- Drop-off analytics
- Yes
- Custom domains
- No
- Team seats
- 2
Keep'em Growth
$99/mo
- Pricing model
- Flat
- AI chat
- 2,000 msgs
- Video hosting
- 4K
- Human escalation
- Email, Slack, Webhook
- Knowledge base
- Yes
- Drop-off analytics
- Yes
- Custom domains
- Included
- Team seats
- 5
Userpilot pricing starts at $299/mo for 2,000 MAUs and scales with user count. Keep'em pricing is flat per plan — you pay for viewer traffic, not total users. Pricing based on publicly listed rates at time of writing.
See it for yourself.
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