Keep'em vs Intercom
Intercom does everything. Keep'em does one thing well.
Intercom is a full customer messaging platform with support, marketing, and onboarding bolted on. Keep'em is purpose-built for interactive video with AI chat — at a fraction of the cost.
A support platform vs a video onboarding tool.
Intercom does a lot — help desk, ticketing, live chat, marketing automation. Keep'em does one thing: interactive video where viewers ask questions and AI answers from your content.
Intercom: Full Support Platform
Help desk, ticketing, live chat, marketing automation, product tours (as a $99/mo add-on). Powerful but complex — per-seat pricing plus per-resolution AI fees plus add-ons. Realistic costs for a small team: $600–2,000+/mo.
Keep'em: Video-First Onboarding
Interactive video with AI chat trained on your content, human escalation when AI can't answer, drop-off analytics, and a knowledge base. $99/mo flat for the Growth plan. Purpose-built for the 'watch and learn' use case.
Feature comparison.
| Feature | Intercom | Keep'em |
|---|---|---|
| Interactive video with AI chat | ||
| Video hosting (HD/4K) | ||
| AI chat trained on video + docs | ||
| AI chat (help center) | $0.99/resolution | Included in plan |
| Human escalation with video context | ||
| Knowledge base | Help center articles | Per-event, video transcript + uploads |
| Drop-off analytics | ||
| Chat analytics & question insights | Basic | |
| Product tours | $99/mo add-on | |
| Help desk & ticketing | ||
| Live chat widget | AI chat widget | |
| Marketing automation | ||
| Pricing model | Per seat + per resolution + add-ons | Flat + Stream Units |
| Predictable billing | Low — usage fees stack | High — easy to forecast |
| EU data hosting | Advanced+ only ($85/seat) | Default (eu-west-1) |
Interactive video with AI chat
Intercom
No
Keep'em
Yes
Video hosting (HD/4K)
Intercom
No
Keep'em
Yes
AI chat trained on video + docs
Intercom
No
Keep'em
Yes
AI chat (help center)
Intercom
$0.99/resolution
Keep'em
Included in plan
Human escalation with video context
Intercom
No
Keep'em
Yes
Knowledge base
Intercom
Help center articles
Keep'em
Per-event, video transcript + uploads
Drop-off analytics
Intercom
No
Keep'em
Yes
Chat analytics & question insights
Intercom
Basic
Keep'em
Yes
Product tours
Intercom
$99/mo add-on
Keep'em
No
Help desk & ticketing
Intercom
Yes
Keep'em
No
Live chat widget
Intercom
Yes
Keep'em
AI chat widget
Marketing automation
Intercom
Yes
Keep'em
No
Pricing model
Intercom
Per seat + per resolution + add-ons
Keep'em
Flat + Stream Units
Predictable billing
Intercom
Low — usage fees stack
Keep'em
High — easy to forecast
EU data hosting
Intercom
Advanced+ only ($85/seat)
Keep'em
Default (eu-west-1)
$99/mo flat vs $600+/mo and climbing.
Intercom charges $85/seat/mo on Advanced, plus $0.99 per Fin AI resolution, plus $99/mo for the Product Tours add-on. Usage fees stack unpredictably — a busy month can spike your bill.
Keep'em Growth is $99/mo flat. AI chat included. No per-seat pricing. No per-resolution fees. Stream Unit overages are predictable and transparent.
If your onboarding strategy is video-based, Intercom is massively over-engineered and overpriced for that job.
| Intercom Advanced | Starter | Growth | |
|---|---|---|---|
| Monthly price | $85/seat + add-ons | $49/mo (flat) | $99/mo (flat) |
| Realistic monthly cost | $600–2,000+ | $49 | $99 |
| AI chat | $0.99/resolution | 500 msgs included | 2,000 msgs included |
| Video onboarding | No | HD video + AI chat | 4K video + AI chat |
| Product tours | $99/mo add-on | No | No |
| Human escalation | Built-in (ticketing) | Email, Slack, Webhook | |
| Knowledge base | Yes (articles) | Yes (docs + video) | Yes (docs + video) |
| Custom domains | Enterprise | No | Included |
| EU data hosting | Advanced+ only | Yes | Yes |
Intercom Advanced
$85/seat + add-ons
- Realistic monthly cost
- $600–2,000+
- AI chat
- $0.99/resolution
- Video onboarding
- No
- Product tours
- $99/mo add-on
- Human escalation
- Built-in (ticketing)
- Knowledge base
- Yes (articles)
- Custom domains
- Enterprise
- EU data hosting
- Advanced+ only
Keep'em Starter
$49/mo
- Realistic monthly cost
- $49
- AI chat
- 500 msgs included
- Video onboarding
- HD video + AI chat
- Product tours
- No
- Human escalation
- Knowledge base
- Yes (docs + video)
- Custom domains
- No
- EU data hosting
- Yes
Keep'em Growth
$99/mo
- Realistic monthly cost
- $99
- AI chat
- 2,000 msgs included
- Video onboarding
- 4K video + AI chat
- Product tours
- No
- Human escalation
- Email, Slack, Webhook
- Knowledge base
- Yes (docs + video)
- Custom domains
- Included
- EU data hosting
- Yes
Intercom pricing is per seat ($85/seat/mo) plus $0.99 per Fin AI resolution plus optional add-ons ($99/mo for Product Tours). Keep'em pricing is flat per plan. Pricing based on publicly listed rates at time of writing.
See it for yourself.
Start with a 14-day free trial. No credit card required.