The problem
Your customers are stuck - and your help is three clicks away.
A new user signs up, opens your product, and immediately hits a wall. They don't know where to click next. Your tutorial is on YouTube. Your docs are on a separate site. Your help articles are buried in a knowledge base they've never seen.
So they leave your app to go find answers. Most won't come back. They'll file a ticket. They'll wait. Some will just churn - not because your product is bad, but because the help wasn't where they needed it.
We built Keep'em because we needed it ourselves.
Our SaaS (CheckoutJoy) had the tutorials, the docs, the YouTube videos - but users still filed support tickets for questions we'd already answered. So we built a tool that puts the right video in the right place and lets AI handle the Q&A. Support tickets from onboarding dropped. Time-to-value got faster.
Read the full CheckoutJoy case studyYou provide the video. Keep'em provides the product expert.
AI chat trained on your content, built into every video. Viewers ask questions, get instant answers, and your team only handles what the AI can't.
Your product expert that never clocks out.
Keep'em reads your video transcript and every document you upload. When a user asks a question at 2 AM, they get the same answer you'd give them. When the AI isn't confident, it flags it for your team with full context. No generic chatbot. This is AI trained specifically on your content.
AI Assistant
Trained on this content
Ask about this session
AI answers questions about what's being shown in the video.
Answers instantly, escalates when needed
AI handles the volume. When it can't answer, or a user asks for a person, your team gets a Slack message with who the user is, what they were watching, the timestamp, and what the AI already tried. Your team replies in the Slack thread. The user sees it in real time, right in the video player.
See where customers get stuck
See exactly where new users get stuck. Which questions come up in the first 24 hours. What your docs are missing. If everyone drops off at minute 6, you know what to fix.
Plugs into your stack
Zapier, webhooks, and email notifications. Fire events on completions, escalations, or drop-offs. Route them to your CRM, support desk, or Slack.
Gets smarter with every question
Every viewer question shows you what your docs are missing. Questions that keep getting escalated tell you what content to create next.
Keep'em is a video platform with AI chat trained on your content.
You upload your demo, onboarding video, or webinar. We transcribe it. We train an AI on the transcript plus any docs you upload (FAQs, help articles, whatever). When someone watches your video and types a question, the AI answers instantly — using your content. If it can't answer, you get real-time escalation full context. That's it. Your perfect video + AI that knows your stuff.
Upload your onboarding video. Add your help docs. Now every new customer can ask questions while they watch — and AI answers instantly from your actual content.
We add AI chat to your videos. The AI reads your transcript and your docs. Viewers ask questions, AI answers. You stop repeating yourself.
Stop doing the same product demo 50 times a month. Record it once, upload it here, and let AI handle the 'how does pricing work?' questions while you do something else.
Upload to live in minutes.
Upload your video
Processing happens automatically - transcription, chapters, subtitles. Done in minutes.
Make the AI smarter
Add your FAQs, help docs, or just paste links. Keep'em crawls them. Now the AI can answer questions that aren't even in the video.
Embed or share
One script tag for your dashboard. Or share the hosted page link. Works with your existing stack - no migration.
14 days, no credit card required.
Embed it in your dashboard
The right video, at the right time, inside your product.
Great Viewer Experience
What your viewers see.
Viewers ask questions and get sourced answers from your docs — without leaving the page.
Seamless Integration
Slots right into your stack.
Embed anywhere with a single script tag. Works with your existing LMS, help center, or onboarding flow — no migration required.
Live Escalation
What your team sees.
A Slack message with the viewer's question, what they were watching, what timestamp they were at, and what the AI already tried.
Insights & Analytics
What you see.
Drop-off points, completion rates, top questions, and AI confidence scores — everything you need to improve your next video.
Every viewer gets a product expert.
Your onboarding video, but it talks back.
Embed interactive videos in your dashboard. Every new user gets the same great onboarding, with their questions answered on the spot — no matter what timezone they're in.
- →Faster time-to-value
- →Fewer support tickets
- →Works across every timezone
- →See where users get stuck
Your best demo, running 24/7.
Prospects watch on their own schedule, ask questions, and get instant answers from the AI. They book a call already understanding your product.
- →Prospects self-qualify before the call
- →No more repeat demos
- →See what prospects actually care about
Stop losing customers between your product and your help docs.
Upload your video. Train the AI on your content. Go live in minutes. Every customer gets your best onboarding - with answers to every question, around the clock.
14 days, no credit card required.